About my ReadyCARD®
What are the Cardholder Fees for my account?
To review the fees associated with ReadyCARD®, the Cardholder Agreement to see Card Holder Agreement page.
Are my funds safe and secure?
Yes. All cards are FDIC insured if registered.
Can I have more than one ReadyCARD®?
Yes.
Using my ReadyCARD®
Does my ReadyCARD® have a PIN?
For personalized cardholders: the PIN will be set during card activation. For security purposes, do not share your PIN or keep it stored on or near the ReadyCARD®.
How do I use my Personalized ReadyCARD® to withdraw cash from an ATM?
You may use the Personalized ReadyCARD® to obtain cash from any financial institution that accepts the Card, or any qualified Automated Teller Machine (ATM). A fee applies to each ATM transaction, in addition to any fees the ATM terminal owner may impose.
Can I spend more money than I have on the ReadyCARD®?
No. Please refer to the Cardholder Agreement for more information.
Where can I use my ReadyCARD®?
You can use your ReadyCARD® anywhere that accepts debit cards. At a merchant location, swipe your card, sign for your transaction or use your four digit PIN number, and the transaction will be complete
How do I check the balance of my ReadyCARD®?
Free balance checks are available online, Click here and login. Other transaction fees, costs, terms, and conditions may apply. See the Cardholder Agreement for more details. You may also call Customer Service at 1-800-506-0630.
What if I forgot my PIN?
Click here and login. Click on Update Profile and choose Change Card PIN Number, or contact customer service at 1-800-506-0630; they can help you reset and choose a new PIN.
How can I dispute a transaction?
If you suspect an error, have questions about a transaction, or wish to dispute a transaction that has been posted to your statement:
Visit the Contact Us page or call Customer Service at 1-800-506-0630.
You may also write to us at:
ReadyCARD® Customer Service
c/o Transaction Dispute
P.O. Box 46730
Eden Prairie, MN 55344
Please be sure to include the following information in the letter:
- Name, address, phone number, and e-mail address
- Card Account number
- Dollar amount of the suspected error
- Transaction(s) to dispute and reason(s)
Direct Deposit
Can any check be Direct Deposited?
Most payroll and government checks accept direct deposit. You can contact your payroll or HR person for more information.
How do I know my money has been deposited and how much was deposited?
Direct Deposit is automatic. To know how much was deposited and when, you can select to have text messages and/or email alerts sent to you every time a deposit is received. You can also check your ReadyCARD information here, by calling the toll free customer service line of 1-800-506-0630 or by swiping your ReadyCARD at any ReadySTATION. Standard message and data rates apply.
How do I stop my pay from being Direct Deposited?
Contact your employer or government agency.
Can I sign up for Direct Deposit at a later date?
Yes, you can sign up at any time. Click here to login and select "Add Direct Deposit."
Questions About Online Bill Pay*
* THIS OPTIONAL OFFER IS NOT A PATHWARD PRODUCT OR SERVICE NOR DOES PATHWARD ENDORSE THIS OFFER.
What is Online Bill Pay?
Online Bill Pay is an automated bill payment service. With Online Bill Pay, you can send a one-time or recurring electronic payment to thousands of billers listed in our database or send a paper check to anyone. Since the payment amount is deducted from your available balance, you will never incur a bounced check fee. To review the fees associated with ReadyCARD® online bill pay, review Cardholder Agreement to be directed to the Card Holder Agreement page.
How do I use Online Bill Pay?
You can access Online Bill Pay to set up billers, send payments, and view your transaction history via your card account online.
Who can I pay using Online Bill Pay?
To review the fees associated with ReadyCARD® Online Bill Pay, Cardholder Agreement to be directed to the Card Holder Agreement page.
Can I send checks using Online Bill Pay?
Paper checks can be mailed to anyone for $2.50.